01
1. Hear what you have noticed
We start with the location, frequency and appearance of the pest. A photo can be useful if you can take it safely, but a clear description is enough to begin the conversation.
02
2. Match the plan to the building
We consider whether the property is a house, apartment, rental or workplace, and whether there are shared areas or access limits. The purpose is to understand the scope before recommending work.
03
3. Confirm the proposed work
We explain the service options, quote and practical arrangements in straightforward language. If an area needs to be cleared or access arranged, we will tell you before the appointment.
04
4. Share prevention guidance
Aftercare may include food storage, rubbish handling, moisture checks and monitoring for further activity. We focus on practical actions that fit the property rather than a long list of unrealistic chores.