01
Discuss the evidence
We ask where signs were found, what they looked like and which sleeping areas are affected. Skin marks alone are not enough to confirm bed bugs, so physical evidence and location details matter.
02
Set clear preparation steps
Preparation can be important for this type of concern. We explain the agreed instructions before booking and ask you not to move bedding or belongings between rooms unless advised.
03
Confirm the scope and timing
We discuss the property, access, quote and any follow-up considerations. In rentals or accommodation settings, coordination with the relevant manager may be necessary.