01
Confirm the likely pest
We ask for a description of the insect, the rooms affected and the pattern of sightings. If identification is uncertain, a safe photo can help guide the conversation.
02
Review the environment
We discuss moisture, ventilation, storage and accessible gaps around the affected area. These details help shape the service options rather than relying on a generic treatment.
03
Explain preparation and follow-up
Before booking, we confirm the scope and quote and explain any preparation relevant to the agreed work. Practical changes to storage and moisture may also be discussed where they apply.